Returns & Exchanges

At Petstop, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach Shipping Label

Download and print the prepaid shipping label from our portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand over your package to the designated courier and keep your tracking receipt until your refund has been processed by our team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing