Frequently Asked Questions

Everything you need to know about shopping with Petstop

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit for our apparel.

What is your return policy for pet apparel?

We offer a 30-day return policy for unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to be eligible for a refund.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit sooner.

Are your pet clothes machine washable?

Most of our fashion items are machine washable on a gentle cycle, but we recommend air drying to preserve the fabric quality and prevent shrinkage.

Do you offer international shipping?

Yes, Petstop ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.